How can we help?

No. Open the frame link, add your photo and download. There is nothing to install and nothing to pay.

Your photo is combined with the frame on your own phone or computer. It only leaves your device if you choose “Send to creator”.

Pick WhatsApp DP for a WhatsApp profile picture, Story for WhatsApp status and Instagram stories, and Original for everything else. WhatsApp compresses large images, so 1024 × 1024 stays sharpest.

In the Adjust tab, tap Remove background, then pick a backdrop colour. It works best on photos of people and runs on your device, so your photo is not uploaded.

After you download, tap WhatsApp status, Instagram or X under “Post your picture”. On phones this opens the share menu with your picture attached. On computers, the picture is in your downloads, ready to attach.

Sign up, choose Create a frame, then upload a PNG with a transparent area or start from a layout. Add photo shapes and text, then publish to get one short link.

Yes. Every frame gets a short link like clip.ng/your-frame, which you can edit on the Details step. On Clip Pro you can also connect your own domain from Team & domain.

Yes. On the Publish step, set an opening and closing time. Before it opens, supporters see the opening date. After it closes, no new pictures can be made.

Unlisted frames do not appear in Explore or search. Anyone with the link can still use them, which suits private events and staff-only campaigns.

On Clip Pro, invite co-organisers from Team & domain. Editors can change frames and campaigns. Viewers can see stats and download submissions.

Open Submissions, choose a frame or campaign, then Download. Use “By day” to get one smaller zip per day, which helps on mobile data.

By card, bank transfer or USSD in naira. Payments are processed by our payment partner, and we never see your full card number.

In Plan & billing, under Receipts. Open one to download it as a PDF or email yourself a copy.

Yes. Cancel from Plan & billing. Pro stays on until the end of the period you paid for, and your frames stay live.

Yes. Once you have opened Clip, frames you have visited keep working offline, because pictures are made on your device. If you send a picture to the creator while offline, it is sent when you reconnect. Use the install button at the top of the page to add Clip to your home screen.

Open Analytics in your dashboard to see page views, pictures made and shares per day, where visitors came from (WhatsApp, Instagram, QR code and more) and which download sizes people pick. Export any period as a CSV file.

On frames with more than one photo spot, tap “Make it a group photo” on the Photo tab. Invite friends by WhatsApp, and each one adds their photo to their own spot from the same link.

Open Account & security in your dashboard and request verification with an official website or social profile. We review requests within two working days and email you the decision.

Open Account & security and turn on Two-step login. Each time you sign in, we email a 6-digit code that you enter after your password. Keep sign-in alerts on to get an email whenever your account is used on a new device.

On the sign-in page, choose Forgot password. We will email you a link to set a new one.

Tap the flag on the frame page, or write to us from the Contact page with the frame link.